Returns & Exchanges

At Ella Baché, we are committed to your skin's health and satisfaction, offering a 30-day return policy for products purchased through our online boutique. If a product is faulty or causes an adverse skin reaction, we provide a streamlined process for a full refund or exchange.

Return Process

• 1.
  Contact Customer Care

  Email our support team with your order number and details regarding the reason for your return to receive a Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all promotional gifts or samples included with the purchase are also returned.

• 3.
  Ship the Items

  Affix the provided return label or address the package to our distribution center using a trackable shipping service to ensure safe delivery.

• 4.
  Processing and Refund

  Once our skin experts inspect the returned items, your refund will be processed to the original payment method within 5-7 business days.