Frequently Asked Questions

Everything you need to know about your Ella Baché skincare journey.

How can I determine the right products for my skin type?

We recommend using our online Skin Quiz or booking a virtual consultation with one of our expert therapists to find the perfect Ella Baché regimen tailored to your unique skin needs.

What is your shipping policy and delivery timeframe?

We offer standard and express shipping across Australia. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days in most metropolitan areas.

Can I return a product if it is not suitable for my skin?

Yes, we offer a 14-day return policy for products that have been lightly used and caused an adverse skin reaction, or 30 days for unopened items in their original packaging.

Are Ella Baché products tested on animals?

No, Ella Baché is committed to ethical beauty practices. We do not test our finished products or ingredients on animals.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as flexible payment options like Afterpay and PayPal.

How do I track my order once it has been placed?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.